Frequently Asked Questions
How can I schedule an appointment?
Appointments can be arranged either by emailing us or calling (530) 544-7621. Click for more about how to schedule massage appointments
Is it alright to request a specific therapist or gender?
Yes, please feel free to request a therapist you have worked with in the past or one whose qualifications and training suit your needs best.
What areas do you travel to?
We travel to Lake Tahoe, south shore areas from Glenbrook, Nevada around to Emerald Bay, California. Click for a complete listing of the areas we service
Do you charge travel fees?
No, there is no additional fee for travel over and above our quoted prices. For a complete listing of our prices, please click here
Are same day appointments available? How much notice do you need?
Yes, same day appointments are usually available. Unless we are previously booked with appointments, we can often arrive within 30 minutes. Click to read more about how to schedule an appointment
What’s the difference between light, medium, and deep pressure massage?
Light pressure is light, gentle stroking and smoothing which some people find very calming, but others become frustrated by the lack of stronger pressure.
Medium pressure is firm stroking to flush metabolic wastes from sore muscles. It does not include deep, focused work on chronic, tightly contracted “knots”.
Deep pressure is very firm, focused work on chronically contracted muscles.
To read more about each type, click on the above links.
Always keep in mind that you are in charge during your massage session – some of the work will feel very good, some of it may feel good and bad at same time, but if it just feels bad – you will need to let therapist know so they can adjust their pressure and technique.
What should I wear?
As your therapist sets up their table and music, you will be asked to wrap-up in a hotel robe or bath towel. You may leave on any clothing you’re most comfortable with. You will be properly covered throughout your treatment to insure your privacy and comfort.
Do you bring a massage table or will it be done on a bed or the floor?
We bring sturdy, professional massage tables that are weight tested from 1600 – 2000 lbs. For greater comfort, we use face cradle extensions when you are lying prone, which allows greater relaxation of neck and shoulders muscles.
Where will you set up the massage table?
We will need an area that is large enough to set up the massage table and also work around it. Generally, an area approximately 10 feet x 10 feet is used. The room should be warm, quiet, and comfortable.
What kind of oil do you use?
We use Pure Touch Massage Oil, an unscented blend of the highest quality cold-pressed oils with a coconut derived skin conditioner which also facilitates the dispersibility of oil in water. The ingredients are: High Olaic Safflower Oil, Grapeseed, Almond, Sesame and Avacodo Oils, Natural Vitamin E, Peg 40 (Coconut dispersing agent).
If you are sensitive to any of these ingredients, please let your therapist know.
For aromatherapy sessions you’ll be offered a choice of several different essential oils – an oil to help relax such as lavender; an energizing oil such as one of the citrus family or eucalyptus; or a blend.
Will it hurt?
Everyone’s threshold of pain is different. Some people want lighter work to help them relax. Others prefer deeper work regardless of the soreness. Deep massage on tight, chronically contracted muscles may feel good and bad at the same time. If you feel a sharp pain during massage, you should let your therapist know because this may infer inflammation or nerve damage which is contraindicated for massage. Be sure to make your pressure preference known to your therapist and don’t hesitate to give feedback if you would like the pressure and depth of stroke adjusted.
What shall I do during the massage?
Always report any discomfort you feel. This includes room temperature, lighting, volume of music, or any other distractions. Make sure you feel comfortable and at ease on the table. If the massage is too light or too hard, ask to have the pressure changed.
Many clients feel comfortable talking as the massage commences. Then, as their brain’s electrochemical activity shifts from the beta state into a relaxed alpha wave state, or further into the very positive, free-flowing theta state, they slip ever deeper into peaceful bliss.
Will I get a full 60 minutes of massage in a 1 hour appointment?
The set up and dismantle time is included in a one hour treatment. This only takes us a few minutes and we arrive 5 minutes early at no extra charge. You will generally be on our tables, receiving the treatment for approximately 55 minutes.
What if I'm late arriving at my room for the appointment?
We recommend that you be in your room at least 15 minutes before your appointment time. In order for us to maintain our professional standards of promptness, we regret that we're unable to offer you additional time if you arrive late for your appointment.
What if the therapist is late?
If we are late starting your appointment you will of course receive your full scheduled time.
What should I do after my massage?
It’s recommended that you drink plenty of water before and after massage and spa treatments. Because massage and spa sessions help clear metabolic wastes by increasing the circulation rate of blood and lymph, these chemical reactions require water - which then needs to be replenished.
Read more about massage and soreness in our blog post March 14, 2007 “What is muscle soreness and how can massage help?”
One of the greatest advantages of in-room or in-home massage is the ability to continue relaxing afterward without immediately having to reenter the world’s hectic activity. Take plenty of time and allow your body to fully regenerate and revitalize.
What forms of payment do you accept?
We accept cash, cashier check, money order, or travellers checks. Embassy Suites Hotel guests may charge the service to their rooms.
We are not able to take personal checks or credit cards as payment.
Should I tip and if so, what’s customary?
A gratuity is a good way to acknowledge your therapist and express your appreciation if you are happy with the service. As with the rest of the service industry, gratuities are typically between 15-25%
Do you offer gift certificates?
Yes, gift certificates can easily be arranged by emailing us or calling us at (530) 544-7621
What’s your cancellation policy?
Should it become necessary to cancel your appointment, we ask that you do so no later than 8 hours before the scheduled time. Please understand that we are independent contractors and if you cancel just prior to your appointment time we have little chance of booking another appointment in your place. It is customary to offer the therapist partial payment if you have to cancel within 8 hours of your appointment time.
What should I do if I need to cancel my appointment?
If you need to cancel your appointment please call our answering service at (530) 544-7621 as soon as possible.
When should I NOT get a massage?
It is suggested that you not receive massage if you have:
A severe cold, flu, or acute infectious disease. A massage during these times may overload your system with toxins and make you feel worse.
A high fever
Acute injury immediately after an accident which resulted in whiplash, sprains, and soft tissue damage. Massage at a later time will be more effective.
Acute conditions – things that are “flared up” temporarily like inflamed arthritis, phlebitis, psoriasis, or eczema
Alcohol or drug intoxication – massage is just not healthy when you’re intoxicated or heavily drugged.
Get a lighter massage when you have:
High blood pressure that hasn’t been controlled by medication
Diabetes – deeper massage may cause a hypoglycemic reaction
A very frail, elderly constitution
Did you go to school for this?
Yes, massage schools offer certification courses that range from 250 to 1000 hours. The curriculum includes Anatomy, Physiology, Applied Anatomy and Kinesiology, Connective tissue, Positional release, Reflexology, Sports massage, Acupressure, Shiatsu, Polarity, Myofascial release, Trigger points, Magnetic therapy (Energy Techniques), Massage in pregnancy, Baby massage, Iridology, On-Site massage, Skilled touch, and Deep lymphatic drainage, Clinical Application, hydrotherapy, Business and Professional Ethics, Pathology, and Practical Experience.
To read more about certification and licensing requirements, please visit
If you have a question that you do not see answered here, please email us with your question and we will respond promptly.